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A Message regarding Canine upper respiratory infections

To all our friends and family of Roseway Veterinary Hospital:

We know that there has been a lot in the news recently regarding a new respiratory disease affecting dogs in Oregon and a few other states. We know that you are concerned about your dog’s health and look to us for answers and guidance. To that end, here are a few things we know about the disease and a few things to consider regarding your family member’s safety and health:

  • A respiratory illness is affecting our canine patients in some areas of the United States including Oregon.
  • Diagnostic testing has not yet confirmed the cause.
  • We are taking precautions at Roseway Veterinary Hospital if any respiratory disease is suspected in any of our patients coming to the hospital.
  • We have no reason to believe this illness can cause disease in people or cats. We (the veterinary community) do NOT believe that it is caused by the COVID-19 virus.

We are currently advising the following for our canine patients:

Ensure respiratory vaccines are up to date for eligible dogs, including Bordetella (aka kennel cough), Parainfluenza virus and canine influenza virus (which we currently have in stock). To reduce the risk of exposure, you may want to try to limit your dog’s time around other dogs. This may mean reducing or suspending time at doggy daycare or grooming facilities, limiting time in boarding facilities (and considering in-home pet-sitters) and avoiding dog parks and other public areas.

In the meantime, monitor your dog closely for any of the following respiratory signs: coughing or productive coughing (e.g., mucus from the mouth after coughing), sneezing, discharge from the nose or mouth, rapid or labored breathing, lethargy or weakness, decreased appetite or complete absence of appetite, or fever. If you notice any of these signs in your dog, please schedule an appointment with us for further assessment and notify the hospital of respiratory signs in advance of your arrival so that precautions can be taken to prevent infecting other dogs. If an appointment cannot be scheduled within 2-3 days with us, or if worsening or more severe signs are noted, please seek same-day care at an urgent care or emergency hospital facility. Please remember antibiotics should only be used under the direction of a veterinarian in response to clinical signs. Antibiotics do not prevent disease; they do not treat viral diseases and should not be started in patients without symptoms indicating a need for antibiotics.

We know that this can be scary, but we are here to help.

Veterinary Jobs in Portland, OR

Veterinary Jobs

Our Mission
Core Values
Benefits
Join Our Team

Our goal is to provide the best veterinary care and the best experience for each pet and owner, with our core values always at the forefront.

Excellence:
We strive to deliver high-quality medical care with the best possible outcomes and to embrace opportunities to continually raise the bar on our performance.

Attentiveness:
We are committed to giving every patient and owner our full attention and dedication so that each encounter is fulfilling and rewarding for everyone involved.

Caring:
We aim to treat every person and pet with sensitivity, empathy, and compassion and to apply core Fear Free principles to every encounter with our patients.

Education:
We shall attempt to provide the best, most honest information available to our clients and arm them with the tools to make the best decisions for their pets.

Teamwork:
We promise to work together to the best of our abilities; to be open to change; to foster a positive environment of open and honest communication, cooperation, supportiveness, personal growth, and mutual productivity.

RVH Employee Benefits Eligibility Summary

All regular employees (part and full-time):

  • Veterinary products and services discount: Free exams, 50% off services, and products at cost (immediately)
  • Holiday pay (immediately)
  • Paid sick leave per City of Portland regulations (immediate accrual 1 hour earned per 30 hours worked)

Full time employees (32+ hours/week); 1st of the month after 60 days:

  • Medical (three plans to choose from), vision, and dental insurance (RVH contributes up to 50% of monthly premiums for employees)

Full-time employees; after a 90-day probationary period:

  • Above benefits, plus:
  • Uniform allowance (2 sets of scrubs per year)
  • Paid sick leave up to 40 hours per year – bank available for use (see accrual method above)
  • Life and AD&D Insurance (RVH pays premium)
  • Fear-free individual certification paid by RVH
  • X-ray certification and training paid by RVH
  • Annual bonus - December
  • Aflac supplemental insurance option, paid in full by the employee

All employees; after one year AND 1,000 hours of service

  • 401K with up to 4% match

Full-time employees; after 1 continuous year of service:

  • Paid vacation up to 40 hours per year
  • Parental leave (six weeks paid out of the 12 weeks allowed unpaid by the FMLA) upon the birth or adoption of a child
  • Pet insurance for one pet of employee’s choice – monthly premium paid by RVH up to $100/mo.

Full-time employees; after 5 continuous years of service:

  • Paid vacation up to 80 hours per year

Coming Soon:

  • Wellness membership(s)

If this sounds like the place for you, please check our current openings. We’d love to see a cover letter highlighting why you think you’d be a good fit for our practice as well as a full updated resume or CV. Please send all questions and inquiries regarding applications and/or open positions to delaney@rosewayvet.com.

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Open Positions

Hospital Manager (Practice Manager)

Roseway Veterinary Hospital (RVH) is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. We embrace diversity and are committed to creating an inclusive environment for all employees.

Job Summary: The Practice Manager is a key member of the RVH hospital management team. This position reports to the Regional Operations Director and is responsible for the general management and oversight of operations at the specific clinic they manage. This position provides strategic and tactical leadership, counsel, and direction to the team at the clinic to ensure safe, efficient, therapeutic, and ethical patient care.

Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and implements strategies that align with RVH mission and values. Position has budget and P&L accountability.

Travel required: Minimal travel required, possibly for vendor visits and associate education.

Essential Functions:

The following duties and responsibilities generally reflect the expectations of this job but are not intended to be all inclusive. The essential functions include the most significant tasks and are the essence of why the role exists; removing an essential duty would fundamentally alter the role.

• Maintain and uphold the Core Values and Mission Statement of RVH.

• Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports. Position has general, overall responsibility for teammate decisions within the clinic.

• Responsible for improving employee satisfaction 10%+ per year.

• Provide leadership to direct reports and strategic leadership to company; develop and foster a positive, fulfilling work environment within the division.

• Position has responsibility for hospital level trends impacting net promoter score.

• Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+.

• Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.

• Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses.

• Responsible for improving customer satisfaction and patient retention 10%+ per year.

• Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient.

• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.

• Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements.

• Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff.

• Know, understand, implement, follow, and communicate to teammates all RVH employment policies and procedures, awards, and other opportunities within company.

• Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.

• Review, analyze, and implement staffing plans that promote the most effective use of teammates.

• Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and RVH healthcare clinical and safety standards.

Additional Functions:

• Oversee inventory counts and ordering.

• Attend practice manager meetings and training.

• Maintain OSHA compliance within the clinic.

• Support RVH accounting team with accounts payable and accounts receivable as needed.

• Oversee maintenance or troubleshooting on equipment as necessary including dental, anesthesia equipment, autoclave, lab equipment and fire extinguishers.

• Serve as a reception team member as necessary to cover vacations and sick calls.

• Open and forward mail as necessary.

• Attend all clinic manager meetings.

• All other duties as assigned.

Required Knowledge, Skills and Abilities:

• Must be confident around pets.

• Demonstrated commitment to RVH core values.

• Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word.

Outlook, and PowerPoint required. It will also be necessary to become proficient in the use of practice management software.

• Demonstrated empathy and respect for teammates and patients.

• Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises, and animal excrement.

• Must have excellent organization skills and attention to detail.

• Fluent in the written and verbal skills necessary to perform the essential functions, duties, and responsibilities of the position successfully.

• Must be able to exchange accurate information throughout all levels of the organization or with all clients and team members.

• Know and understand wage and hour laws, federal, state, and local laws and regulations, Medicare, and legislation affecting employment.

• Proven ability to work collaboratively with colleagues, DVMs, and teammates to create a results-driven, team-oriented environment; relationship-building skills and ability to be “other-oriented”; ability to appreciate people with different backgrounds and points of view.

• Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile.

• Demonstrated business acumen; able to assess financial implications of decisions and actions; able to understand what makes the businesses successful, and able to balance that with patient and teammate satisfaction.

• Demonstrated expertise in building teams, managing, and influencing people, processes, and customer relationships; expertise in all aspects of teammate management including but not limited to recruitment, hiring, retention, promoting, disciplinary actions, job performance evaluations, teammate professional development.

Required Education and Experience:

• High School degree required; Bachelor’s degree preferred.

• A minimum of three years’ management experience required.

• Preference will be given to B.A. Management or Leadership, M.B.A., CVPM and CVT/LVT candidates.

• Former veterinary experience is preferred.

Physical Requirements:

In general, the position requires the following physical activities:

• Able to lift minimum of 2 pounds to a maximum of 20 pounds unassisted.

• Able to sit stand, stoop, walk, stretch, reach frequently.

• Sitting, standing, and walking on hard floor surfaces for extended periods.

• Moderate range of body motions.

• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp and visual acuity to use a keyboard and operate equipment.

• Employee is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.

• Able to work in noisy work conditions with sounds from animals and equipment that can be moderately high.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Please send cover letter and resume to delaney@rosewayvet.com.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to delaney@rosewayvet.com and let us know the nature of your request and your contact information.